Managed IT Services for SMEs
Shoal has been providing professional and friendly IT support to London businesses since 2002. With a strong focus on cyber security, we will help you to secure your IT systems to manage the challenges of today’s ever-changing environment.
We work with a wide variety of SME businesses from start-ups to single and multi-office, covering a range of industries including private equity, financial services, law, professional services, recruitment and consulting. By partnering with trusted vendors, we are able to provide best-of-breed solutions tailored to your requirements.
With a reliable IT partner to manage your technology, you have more time to focus on growing your business.
Cyber threats are becoming ever more sophisticated and breaches can result in reputational, regulatory and financial consequences. Every enterprise should have cyber security firmly at its core. Shoal IT can undertake an audit of your IT systems to identify specific vulnerabilities and then propose appropriate solutions in areas such as anti-malware, anti-spam, network intrusion detection and data backup. Shoal IT is Cyber Essentials certified itself and can help you obtain this certification to ensure adoption of cyber security best practices.
Infrastructure & The Cloud
Storing your data securely whilst retaining swift and easy access is absolutely critical and we can provide you with the expertise needed to make an informed choice on the appropriate solution for your business. As recent events have highlighted, having robust Business Continuity and Disaster Recovery plans in place is key to minimising disruption and we have a range of solutions suitable for a business of any size and in any industry. Our experienced engineers and project managers are ready to guide you through the necessary migrations with minimal disruption to your day-to-day operations.
Monitoring & Support
Whilst Shoal’s first step is to identify your optimal setup, our day-to-day Managed Service packages provided remote monitoring combined with onsite support. Professional and friendly engineers are available to troubleshoot any highlighted issues and ensure a swift resolution, thereby minimising disruption. Another part of Shoal’s client offering is project management for those key change events in your business. These include office expansions or moves, migration of systems or one-off projects, where planning and execution are critical to ensuring the continuity of your business.
Working from Home
Modern business life has evolved to include both office-based work and remote working across a range of devices and systems. The Covid-19 pandemic has seen an enormous shift to WFH that looks increasingly likely to be with us for a long time. This transformation of the work environment underscores the need for both strong account and device security and effective collaboration for team and client interactions alike. Shoal IT has an extensive range of advice and solutions to help you navigate the new norm.
Mike founded Shoal in 2002 turning a background in physics and a keen IT interest into what is now a long-standing commercial enterprise. Over the years, and under Mike’s guidance, Shoal has undertaken a broad array of projects for its diverse client base, with many of these relationships lasting for well over a decade.
Mike’s innate ability to understand client IT requirements and propose practical solutions, combined with a friendly and professional Helpdesk provides Shoal’s clients with the confidence that they have the right IT solution.
We formed Caphaven in 2014 and in 2019 needed to overhaul our existing IT set up. Having known Mike since 2005, we asked Shoal to undertake a review of how we might improve our systems and network. Shoal handled the project to migrate to Microsoft 365 along with consolidation of our files in an efficient manner with minimal disruption to the business – a great testament to Mike’s professional approach.
Peter DaileyCaphaven Partners
We are a recruitment company in Central London specialising in the creative industries and with a growing team. Mike’s assistance has been so helpful for us since we started working with him in 2019. With Shoal becoming our “virtual” IT department, the former burden of administering our IT operations has been efficiently transferred to Shoal, thereby freeing up key personnel in our company to focus on their day-to-day roles. Mike’s flexible and friendly approach makes Shoal very easy to deal with and we would highly recommend its broad range of IT services to other businesses.
Sam NolanEden Marsh
We are a concierge company providing lifestyle services to a select clientele with a global footprint. It’s so important for us that we can have a reliable, effective and seamless IT set up across our offices in both the UK and US. We have been using Mike to support us for well over 15 years and recently upgraded to a Managed Services contract providing us with 24/7 coverage. Mike has a really friendly and transparent approach which, when combined with his in-depth IT expertise has really added value to our business. We would highly recommend Shoal’s services to other businesses.
Flora WhiteSomerset White
Mike has been looking after our IT for over a decade and he has been a reliable and trustworthy presence for our FCA-registered business. The ability to securely and easily share files between our team members is a key element of our set up and in the past we had always used a server. Mike suggested several alternatives to replace this and we recently migrated to using Microsoft Teams with Mike providing a seamless transition for us. Most recently during the Covid-19 lockdown, Shoal IT was an invaluable resource in helping us all get set up to work effectively and securely from home and we would have no hesitation in recommending their services.
Mike VogelElcot Capital Management
As a legal practice specialising in media law, we are acutely aware of the importance of protecting client data and reputation. Whilst attending the annual Solicitors Regulators Authority’s COLP/COFA conference I was interested to hear the SRA’s recommendation that small firms should obtain Cyber Essentials certification as an alternative to ISO 27001. Shoal IT Solutions managed the entire process in a professional manner, enabling us to become Cyber Essentials certified with minimal effort. They also provided recommendations and I.T. policy documentation to assist with ongoing compliance and contingency planning. It is reassuring to know that our I.T. systems follow cyber security best practices. I can thoroughly recommend Shoal’s services to any of my industry colleagues.
Gilly BloomBloom Media Law
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